Terms and Conditions
Welcome to PRE Supplements.
These Terms and Conditions govern your use of our website, located at https://pre-supplements.com, and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website.
1. Company Information
This website is operated by [Company Legal Name], trading as PRE Supplements.
- Registered Address: [Registered Address]
- Company Registration Number: [Registration Number]
- VAT Number: [VAT Number]
- Email: [Support Email]
- Phone: [Support Phone]
2. Use of the Website
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
3. Products and Information
We aim to ensure that all product descriptions, images, prices, and availability details shown on our website are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders where necessary, including after an order has been submitted.
Product images are for illustrative purposes only. Actual packaging, labeling, or appearance may vary from the images displayed on the website.
Information provided on this website is for general information purposes only and is not intended as medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult a qualified healthcare professional before using supplements, especially if you are pregnant, nursing, taking medication, or have a medical condition.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms and Conditions. All orders are subject to acceptance and availability.
After placing an order, you may receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. A contract is formed only when we confirm dispatch of the products or otherwise expressly accept the order.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where products are unavailable, payment cannot be authorized, pricing errors occur, or we suspect fraudulent activity.
5. Prices and Payment
All prices displayed on the website are shown in the applicable currency and include VAT where required by law, unless otherwise stated. Delivery charges, if applicable, will be displayed during checkout before you complete your order.
We accept payment methods made available during checkout. By placing an order, you confirm that you are authorized to use the selected payment method.
We reserve the right to change prices at any time, but changes will not affect orders already accepted.
6. Shipping and Delivery
We aim to dispatch orders within the estimated timeframes shown on our website, but delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by factors outside our control, including courier delays, weather, customs, or force majeure events. We are not liable for delays caused by such circumstances.
It is your responsibility to provide accurate shipping information. We are not responsible for failed deliveries or additional charges resulting from incorrect or incomplete address details provided by the customer.
7. Right of Withdrawal and Returns
If you are a consumer purchasing online, you may have the right to withdraw from your order within 14 days from the day you receive the goods, without giving any reason, subject to applicable law and the exceptions listed below. :contentReference[oaicite:1]{index=1}
To exercise your right of withdrawal, you must notify us clearly by email before the 14-day period expires. You must then return the goods to us without undue delay and in accordance with our return instructions. Where permitted by law, return shipping costs are your responsibility unless we state otherwise. We may withhold reimbursement until the returned goods are received or you provide evidence that they have been sent back. :contentReference[oaicite:2]{index=2}
Returned goods must be unused except to the extent necessary to inspect them, and must be returned in their original packaging where reasonably possible. We may reduce the refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning. :contentReference[oaicite:3]{index=3}
The right of withdrawal may not apply to certain products, including where permitted by law:
- Perishable goods
- Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery
- Goods made to the customer’s specifications or clearly personalized
- Any other products excluded from the right of withdrawal under applicable law
Because our store sells supplements and related consumable products, any product that has been opened, unsealed, tampered with, partially used, damaged after delivery, or returned without appropriate hygiene protection may be refused for return where this is permitted by law. :contentReference[oaicite:4]{index=4}
This section does not affect your statutory rights in relation to faulty, damaged, incorrect, or non-conforming goods.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and provide your order number, a description of the issue, and photographs where relevant. We will review the issue and, where appropriate, offer a replacement, refund, or other remedy in accordance with applicable consumer law.
9. Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. You agree to provide accurate, current, and complete information and to update it where necessary.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in breach of these Terms.
10. Intellectual Property
Unless otherwise stated, all content on this website, including our branding, logos, text, graphics, original images, and website content, is owned by PRE Supplements or used under licence by PRE Supplements. Third-party themes, plugins, product images, trademarks, and other materials remain the property of their respective owners where applicable.
You may access and use this website for your personal, non-commercial use only. You must not copy, reproduce, republish, distribute, modify, or exploit any part of this website without prior written permission, except as permitted by applicable law.
11. User Content and Reviews
If you submit reviews, comments, or other content to our website, you confirm that your content is lawful, accurate, non-misleading, and does not infringe the rights of any third party.
We reserve the right, but are not obliged, to monitor, edit, or remove content that we consider unlawful, offensive, misleading, defamatory, infringing, or otherwise inappropriate.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content in connection with our business and website operations.
12. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience. We do not control or endorse those websites and are not responsible for their content, policies, or practices. Your use of third-party websites is at your own risk.
13. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.
14. Limitation of Liability
To the maximum extent permitted by law, PRE Supplements shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business, or goodwill, arising out of or in connection with your use of the website or purchase of products from us.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or your statutory consumer rights.
15. Disclaimer
This website and its content are provided on an “as is” and “as available” basis. While we make reasonable efforts to keep the website accurate and up to date, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We do not guarantee that product descriptions, nutritional information, or other content on the website is error-free, complete, or current, although we aim to correct inaccuracies promptly when identified.
16. Indemnity
You agree to indemnify, defend, and hold harmless PRE Supplements, its directors, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.
17. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
18. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the Republic of Cyprus. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Cyprus, without prejudice to any mandatory consumer rights applicable in your country of residence.
19. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
- Email: [Support Email]
- Phone: [Support Phone]
- Address: [Registered Address]